CC Avenue — payment method details

Address:

Send 43/A3 Akshay Tej Apt Flat no 303,Parashar Jag Soc, Kharadi 4110q4, Pune, Maharashtra, 411014

I have made a payment of rs. 708 to the internet service provider "om sai network" via paytm through cc avenue payment gateway on aug 02 2019 at 10:30 am. The money has been deducted from my side but the merchant is getting "payment awaited" message. The order id :[protected].

How long will it take to resolve this issue? Please let me know if you need any further details regarding this issue. Thank you in advance. I have had some bad experience previously with ccavenue hope you guys have improved in your service and help me with the current issue with full force.