CC Avenue — Refund of Rs.361.25 due to failure of transaction

Dear CC Avenue Team,

I ordered to MTG Learning Media Pvt. Ltd; for compo pack of Mathematics and Science of class-9 NCERT Text Book +
Exemplar solutions vide order No.[protected], dt.[protected] from their website and while making payment, I have chosen SBI debit, accordingly, an amount of Rs.361.25 has been deducted from my bank account, however, CCAvenue is acknowledgement showing transaction failure. In this regard, I have informed to MTG Learning Media Pvt. Ltd; and they replied that : "Your transaction stands unsuccessful though amount has been deducted from your account. This amount will be remitted to you by bank."
it is requested to please verify and do the needful immediately for refund of my money to my bank account. Copy of email dated[protected] and MTG reply are attached herewith for your ready reference. Further, the details of transaction is as under for your ready reference please:-

Terminal Owner Name: CCAMOTO
Terminal Id: 81800007
Date & Time: Jun 13, 2021, 22:06
Transaction Number:[protected]
Amount (INR): 361.25
Last 4 Digit of Card: X3108
Transaction Type: PURCHASE
Channel POS / ECOM
City: Mumbai
Location: CCAMOTO 000