CC Avenue — upi transaction failed but not refunded

Address:

Faizabad, Uttar Pradesh, 224001

On 18/02/2018 at 2.00 pm i made a payment at www.fhconline.co.in through upi, the payment was made to [protected]@icici. The amount of rs. 11050.00 was debited from my account but the transaction was failed on the website. I called customer care but they didn't resolve my difficulties. Please resolve my problem and refund my money back. The image regarding my transaction is here below.