Ccom Telecommunication — Fraud while claiming warranty

Address: Thane, Maharashtra, 400607

I have given my Motorola Moto G3 under warranty and got a call next day saying its physical damage as sim 2 sim tray was broken but when I gave the phone under warranty it wasn't broken because I was using both the sim. Then I visited the service center and they were least bothered to give us the service as I was not ready to get it repaired for Rs. 2000/-. I have also spoken to Motorola customer care service center to Sudhir Kumar he was ready to get it done but they told him that they won't do it as it is physical damage. I also told them to sent me a mail saying its a physical damage but they haven't sent it yet. The phone was given under warranty on21st Nov. 2015 and told them to sent the Mail on 2nd Dec. 2015.