| Address: Thane, Maharashtra, 400610 |
To the concerned team,
What a pathetic service centre is this ccom telecommunciation ?
I had handed over my mobile to the service centre on 16th march 2016 but till date no update from their side.
In fact as customer for my asset i am suppose to follow up. True very true... Customer is a king & you service providers make them slaves infact worst than a beggar/slaves.
Events & what a mental stress i have been through
1. Mar 16th 2016 i visited at 6.00 pm & only 3 other customers available including me & i was attended at 7.30 pm
2. I pay rs.600 just to submit my phone, problem was very clear that battery is not working. This money was taken for inspecting the mobile phone. Question here is what have they inspected ?
3. It was informed that i will get a call & quote will be sent for acceptance on the charges payable for battery.
4. Forget about the quote, i have not received any call from service centre.
5. I am following you for the asset submitted for a month atleast 4 calls made but no response.
6. Maam we will call you back in an hour, at 4 pm, at 2 pm and an hour but no response.
7. Today when i am calling call centre "call[protected]Toll free)" i am getting a response that my job no. W[protected] is closed since 31st march 2016.
8. What is going around with my handset ? May i have an answer for it .
9. Unable to use my phone since 1 month & still response is pending.
If i don't get my handset delivery today at my door step i am taking up this matter with consumer grievance & mind it i can do as a free citizen of this free country.
Regards,
Customer in pain - kinjal joshi
[protected]
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