Ccom Telecommunications — Redmi note 2 prime

Address: Thane, Maharashtra, 400612

I never got this kind of pathetic service from anyone, my work order # is pkd/xm/16/00963 and from thelast 10 days i am getting same reply from ccom that my mobile is pending for some parts and i dont know from which country my phone parts are delivered.
Worst customer service mi as well as ccom.. I wnt someone to take responsiblity from this so called service centre and let me know when will i get my phone back