[Resolved] Ceat Tyres — Dealer rejecting replacement even when tyre is in warranty period

varun chouhan

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110058

Hi,

I got a set of new ceat tyres for my car less than a year ago. 1 tyre out of that is getting swollen, when I went to the dealer from where I purchased the set, he is saying that it won't be replaced under warranty as I didn't came to his shop for wheel alignment and balancing every month after the purchase . Although I got that done from honda authorized service center, but dealer is saying, he entertains the complaints when car is regularly coming to his service center for alignment/balancing, the irony is he doesn't even have alignment machine, he use to do it manually with rope.

I just want to know, if this thing is the part of your warranty policy for replacements. Am I bound to get wheel alignment and balancing done from the dealer who sold me the product??

What is the significance of warranty when end user has to bleed his blood out to get that replaced.

I have genuine bill for the purchase, won't hesitate filing a case with consumer court. Please look into it at earliest.

Dealer details:
Dealership Name :Bindra Tyre Shoppe. Address :Jail Road D-169/2&3-Fateh Nagar, Jai Pincode:110018 City: New Delhi State:Delhi

Regards,
Varun Chauhan

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Dec 9, 2016

Complaint marked as Resolved

CEAT Tyres customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

CEAT Tyres Customer Care's response Dear Varun,

We apologize for the inconvenience caused. We request you to write to us through this link and we will get in touch with you: http://www.ceat.com/Tyre-Care-Complaints.aspx

Regards,
Team CEAT

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Comments

varun chouhan

from Gurgaon, Haryana

If consumer is trusting a brand and spending his hard earned money to purchase some product, its company's responsibility to take care of these type of issues. If dealer is not providing after sales service to customer, Who is responsible for that? Do they have any regulations to control these type of activities.

mohsinkhurshid7

from Bandipura, Jammu and Kashmir

HI, i bought Hyundai Eon on 14th Jan 2014 having CEAT tyres and on the evening pf same day i noticed less air pressure in rear tyre. I got it filled the other day and after few days air pressure was low again.. I repeated the same procedure.Few days later i was driving on highway and i stopped at a place, i saw air pressure extremely low again.. I was in middle of now where and i had to cover lot of a distance to get back home again. i stopped at a tyre repair shop and he said its a manufacturing defect with a small puncture on the side of tyre.. i had to repair it coz i was in middle of no where.. I'M wondering why was my car fitted with a faulty tyre.. where do i have to go to claim warranty???? Plz help.. This shouldn't happen to a new car.