Ceat Tyres — tyre manufacture defect and dealer harassment

Address:

New Delhi, Delhi, 110033

Dear sir / madam

I brought 2 tubeless tyre for my bajaj pulser motorcycle from your dealer m/s. Vohra enterprises (Mob.[protected]), c-12, ramgarh, near jahagirpuri metro station, delhi - 110033

Buying detail

Month of buy front tyre - feb - 2017

Month of buy back tyre - jan - 2017

1 tyre (Back tyre) out of 2 have stretch / torn / manufacture defect by itself from his radius (Circle line) both side of tyre, i show the same to above said dealer, his reaction is very rude.

A. He talk very arrogantly.
B. He force to me buy new tyre instead of replacement.
C. He guide me wrongly about your warranty policy in motorcycle category.
D. His word is "hamre pass kafi sare claim tyre hai", "aayega to dekh lenge"

When i check your warranty policy of motorcycle category i am shock because this type dealer is destroy market credibility / name and fame of big tyre manufacture company.

He said me that ceat tyre come with 2 yr warranty

When i check on your company office website the warranty period is 3 yr with unconditional and

6yr of manufacture defect

If defected tyre is burst the who will be responsible for that

Kindly take fast and necessary action on my genuine problem

Thanks
Warm regards