Ceat Tyres — Tyres warranty

Address:

New Zalawad darshan , Achole Road Nalashopara east 401209

Dear Team,

I bought ceat actives tyres on Jan month after few month in tyres i get 2 or 3 puncher back to back and did complaint to ceat customer number with complaint id is 00348622 on 2020,
One of manger sulman khan ji call me and just give me verbal address with only shop name, when I ask with full address Suleman ji said he is not from my area manager his from Andheri area, I use word I can not find address with just shop name, i got reply from Suleman Khan ji, sir your are staying so long in your city you must aware about shop where is available, he describe me shop address with big banner JKV he said will give you proper address and he take call back.
Then i received conformation call about my complaint problem is resolve or not, I did complaint about suleman Khan Ji about his behavior and said I did not get any update about shop, and angain suleman khan ji call me and give mobile number and address of Everest tyre service with mobile number, I call given number of mr Nawaz and i given tyre size and my vehicle model, they said sir tyre is not available due to lockdown we are not getting any supply from company we will update you when tyre is available but no update or call form nawaz side, now my tyer get more damage and i ask ceat team to check my old request they said request is already close due to no response from my hand ( i have miss call alert from my cellular company, but no message or call received from ceat company or suleman khan ji ).

For same complaint i got new request number is 00371708 now 3 days back 19 or 18-Jun i got call from suleman ji he said sir now we are not going to change tyre coz you have more than 3 puncture.

i required my tyre to be change with only normally charges coz i given this complaint on time to time but no resolution done from ceat team or his member. This is not my fault if tyre is not available.
Who will responsible if some happing with my life. due to ride from this type of tyre.

My Number is [protected]/[protected]