Cello — No replacement done

Address:

Jaipur, Rajasthan

I bought a Cello CC-991ES Scientific Series Calculator from the Vendor "Nikki Stationary Store" in Malviya Nagar, Jaipur, Rajasthan on 18th May 2015 who denied to give the bill and instead he wrote my name and date of purchase on the back side of the calculator and assured me that it will be repaired for free if it gives any problem as long as it remains in Warranty Period(that too of 1 year). Its display corrupted and I approached the Vendor for its repair on 20 July 2015 and asked him to get it repaired. He asked me for the bill and i recalled the entire bill scenario to him and he agreed to get it repaired from Cello. It has been 15 days since then and I have reached him twice every week for the repaired Calculator and each time he makes excuses of the company not sending the repaired piece and when i ask for the bill now he denies to give me stating that he cannot and asks me to come some other day. Today on 5 August 2015, I again went to him for the calculator and he told the same excuse of the company not giving the piece. I asked him to give me the bill so that i can register a complaint but he denied. Then he asked me to talk some person who represented Cello about it and I did and that guy asked me to get a new piece from that vendor and the vendor asked me for 100rs stating that it was the Cello company policy. I asked that representative guy about it and he refused for any of such policy.At last, the vendor gave me a new Calculator but all this caused a lot of inconvenience to me. I request that some action be taken against that vendor for not giving the bill even if asked for and against Cello Company for not issuing the repaired piece on time.