Cello — Service provider and customer care not responding to air cooler problem

Address:

Ramanagara, Karnataka, 562159

Dear sir

I am rajkamal, i have purchased a cello air cooler (50ltr tower) on april 2016 for the price of inr 9600.00. Within 10days of purchase of air cooler the water sprinkling from the cooler and my bed got full wet, afterthat the tank cover is coming out when the water tank is almost full and its getting shock if we touch the cooler.

I have called the customer care to [protected] on may 3, 2016 and registered my complaint and complaint no is caac[protected]. They have sent me the contact name and contact number of service provider they will contact me regarding this. Mr. Tyagraj - [protected] this person has not called me and when i called him he has not responded. Again on may 12, 2016 i have called the customer care and asked the status about my complaint he informed that there was a service provider and we discontinued the service with them. Further they have sent me new service provider contact name and contact number - mr. Mohd ikramulla - [protected] i called him several times he recieves the call and inform that he will visit in one or two days but he not visited till now. Again i called the customer care on may 17, 2016 regarding this, they informed that to contact to this number[protected] they are senior management they can get resolve the issue. I tried this number several times but no response and sometimes it was busy tone. Again i contacted mr. Mohd ikramulla on may 18, 2016 he received the call and given other number to contact mr. Aslam - [protected] then i have called to mr. Aslam he informed me i will visit within one or two days but till now no one has visited and repaired my air cooler.

I was fed up with this service provider and cello company so i am giving complaint to you regarding this kindly help me and give suitable solution at the earliest.

Thanks and regards
Rajkamal a