Central Bank Of India — Amount deducted after making payment from Gpay but Gpay saying no transaction was done

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India

Hi

On 30 May I made online transaction by gpay and received one message stating money deducted from central bank account but after that i got mail from receiver stating money was not received.i rechecked Gpay and i see no transaction under history.also i called and raised compliant but they say no transaction was made.

Since I have lost access to cbi app and gpay is the only UPI connected and i am sure i received money debit alert that i have on my phone I want to know about same if money is revert or not also why is it not reflecting in gpay app.but customer care number is not correct n getting disconnected.mails also not reverting and i looped around 4 mail IDs i m not able to reach out anyone.

Pls help me i hhave a good amount of money in cbi along with ppf. If it i so unsafe i would like to close account then