Central Bank Of India — Amount not credited to account and not yet refunded

I have done a neft transaction of rs 45874/- on[protected] from icici bank to central bank of india. The transaction is successful but the amount is not deposited into beneficiary account (Central bank) nor did i get the refund back. I have done multiple emails and calls to customer care but there is no response. I went to bank as well but there is no solid response from them. Kindly resolve the issue on priority.