Central Bank Of India — chip atm issue

Address:

Nainital, Uttarakhand, 263001

I am very disappointed by the service of your bank. It's been more than a month i am not able to do transaction via all medium. My atm stopped working and new atm is not issued. I went bank branch asked them to issue me new atm but they responded we have pin of new atm but atm is not arrived from central branch question how can bank block atm before the replacement of new atm.