Central Bank Of India — debited money from account and the order was also cancelled

Hi i m hereby raising an issue for the money debited from my central bank account. On that particular day i was doing an online shopping from club factory by phone pe app and every time i tried to make a payment, i get a decline message n i got the same response from phone pe that my transaction was not completed but actually a sum of rs 2069.74/- has already been debited. I went to the bank and told the issue but they don't respond to my complaint. I have also emailed to [protected]@centralbank.co.in but got no reply till today, so, please kindly look into my issue asap thanks..