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Central Bank Of India — education loan interest certificate

I have been following up with Central Bank of India Raipur (Sadar Bazar branch) for over a month now for the actual Interest certificate for my education loan but to no avail. Is there a way this can be escalated?
The email id is [protected]@centralbank.co.in
This happens every year. I do not understand how difficult it is to provide a simple certificate and why cant it be made online to ensure hassle free transactions.
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Central Bank Of India customer support has been notified about the posted complaint.
Jun 20, 2019
Updated by Shauvikg1986 There is still no communication from their side. How else can I reach them?
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Hlo sir
My complaint is amazon refund.

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