Central Bank Of India — excess debit of rs.439/- in my credit card account on 20/06/2017

Address:

Mumbai City, Maharashtra

Dear sir,

Bank: central bank of india
Credit card department, mumbai, central card no [protected] (To be protected)
On 20/06/2017, i placed an order with m/s shopclues for a digital kitchen scale. But i received the message that the transaction has been failed. Yet my card account was debited with rs.439/- which is the cost of that device. As such things are common in online payment for the purchases, i kept quiet., thinking that the debited amount will be automatically come back to my card account. (As happened before) again after few minutes i placed order for the same device. It resulted in success and created transaction number. But after few minutes, again one more successful transaction appeared on the screen with different transaction number. I. E. A duplicate order. & debit of rs.439/- + 439/-. Immediately quoting the 2nd transaction number i asked the merchant for the cancellation & took refund. The merchant (M/s shopclues) promptly reversed the entry to my card account same day. (On 20/06/2017) after receiving the device i noticed some defect, returned the same and got refund. (Credited on 28/06/2017) for all these i received sms from the card dept. Stating that they made three debits & have received refund (Twice). But. After receiving the statement of july, 2017, i noticed that the amount of rs.439/- debited during failed transaction was not reversed. Not only that, it was paid to m/s citrus pay shopclues which i have not asked for.. Immediately i informed the same to the card dept through email.in return i received a claim form through email calling for the particulars. After submitting the same, i received a reply that rs.439/- has been reversed. I request the card dept authorities to refer the statement dated 20/07/2017 wherin there are three debits and two credits of rs.439/- as such the amount stuck in m/s citrus pay shopclues remained without reversal.in fact in this purchase transaction, at the end of the day, i did not have anything in my hand except the loss of rs.439-.
Every time when i raised the matter, with the card dept they sent claim letter and kept quiet. I request the card department authorities to apply their mind and solve the matter. Immediately

Thanking you,
Mr. Harishchandra. K. 15/06/2018