Central Bank Of India — imps fund transfer not completed

Address:Kanchipuram, Tamil Nadu, 600096

I have done the fund transfer using imps from central bank of india on 18-december-2017 and after final submit it shows request received. After that i am unable to see the status using imps fund transfer enquiry menu. The menu shows your request couldn't processed right now. I just want to know how long will it take to refund my money. There is no explanation in faqs for these kind of situations.
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