| Address: | AT/PO: NISCHINTAKOILI, CUTTACK |
Dear sir,
I Rajeeb Mishra son of saving account holder late Bijaya Laxmi Mishra holding Saving Account No :- [protected] at Branch Nischintakoili, Dist: Cuttack ( IFSC CODE CBIN0284329 ) visited the branch on 23.06.22 and provided all the required document of the deceased and further requested to verify and transfer the amount to my personal account bearing no: [protected] of same branch before permanently closing the account. certainly, it was found that my account was inoperative hence on the same day i provided my KYC to activate the account for further transaction. I was assured by the branch manager that in 4 days verification at bank level will be cleared and as m the nominee mentioned in my mother's account i will be eligible to receive the amount. today i.e. 30.06.22, I again visited the branch to transfer the amount and to close the account but unfortunately the bank staff denied to do so as the account opening form of my mother was missing at their end, upon requesting the staff of the branch behaved very ruthlessly and ask to me go away. this is not the first time, same response was received on my first visit on 23.06.22. Is this the way to hold conversation with the customers particularly when the customer is asking for help and expecting quick service from the bank. The branch Manager didn't even neutralize the situation rather told me that it will take 3-4 days or even more as the bank opening form is missing. How irresponsible the bank staff were, they are not getting the form. Please do the needful and expect immediate action from your end as it is very urgent for me to withdraw the amount from the deceased account.
Regards,
Rajeeb Mishra
Nischintakoii, cuttack
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