Central Bank Of India — not able to see fixed deposit policy online

Address:229001
Website:www.centralbankofindia.co.in/English/Grievance.aspx

Hi,
I have 5 policies with cbi bank in raebareli district, uttar pradesh. Recently cbi has changed their website and i am not able to see all the policies online. While speaking to their customer care, they say applicants needs to visit the bank to link their customer information file number with the online banking account. I don't understand why customer's are troubled while this should be handled within the bank itself.

I am happy to share more details if needed.

Applicant's detail - stuti sinha

Thanks,
Sushant
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