Central Bank Of India — Refund not credit in my account by bank

My name is Ashutosh Bansal and I had ordered train tickets of RS 1690 in Amazon on[protected]and after (cancel it on[protected]rand odererd another train tickets of RS 3545 and cancel on[protected] due to personal reason.Date on which refund initiated of 1240 is[protected] and refind of 3380 is[protected]
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number for Rs.1240 is

74332740315031420152191
and for Rs.3380 is

74332740321032099120040

and told me to fill charge dispute form but central bank of india doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My card number is [protected]
Thanks you sir
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