Central Bank Of India — refund not received even after successfully processed by amazon

I purchased a laptop from amazon but cancelled it due to some reason.
They said that they have processed the refund of 62, 990 rupees successfully on their end and provided me with a refund reference number which is "a73wwbxl0000ka4awjko" but the amount has not reflected in our account yet. Its been 15 days and i still haven't received my refund.
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Central Bank Of India customer support has been notified about the posted complaint.
Jun 03, 2020
Updated by Vaishnavi Sawai
You can contact me on my email – [protected]@gmail.com
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