Central Bank Of India — refund of failed transaction not credited since 5 months.

Address:Mahim

I had made a transaction on 31.03.2020 of rs.1609/- for purchasing grocery on bigbasket through central bank of india net banking (Directed through payu payment site) (Transaction reference no.[protected] dtd.31.03.2020).
My payment deducted from bank (Through payu payment site) but unfortunately due to poor internet connection not reached to bigbasket.
I made a request for transfer of deducted amount of rs.1609/- to payu site, they send me a message on 07.04.2020 stating that failed transaction amount of rs.1609/- has refund back to central bank of india & it will be credited in 7-8 working days. (Attached copy of mail from payu for refund).
Since april i am following bank (Calling on almost all numbers, making mails to respective department) but no response from call nor from mails.
My deducted amount of rs.1609/- is still not credit to my account.
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