Central Bank Of India — Un-authorized debit of amount from Saving Account.

Address:Jabalpur, Madhya Pradesh, 482011
Website:www.consumercomplaints.in

I, ALICK D'SOUZA, holding a Saving Account No. [protected] in Central Bank of India, Gokalpur Branch, Jabalpur. I received two consecutive SMS on 24.10.2016 at 12:53 AM and 12:55 AM regarding debit of amount Rs. 1715 and Rs. 6861 respectively. I saw the SMS on 24.10.2016 night and was astonished as I have not done any transaction for the said amounts and also my Debit Card is with me. I, therefore, rushed to the Branch Office on 25.10.2016 and lodged my complaint for the un-authorized dedit of said amounts from my Savings A/C. The Branch office informed that the transaction was executed in Mumbai and immediately blocked my A/C to restrict any further un-authorized debit. The Branch also docketed my complaint online with a request to remit the said amounts. On non reversal of the amount in my account, I further approached the branch office and lodged my second complaint dated 01.11.2016. It is also submitted that transaction charge of Rs. 45+300+45+300= 690 was also debited relating to the above un-authorized transaction. It is regretted to mention that almost 75 days has been lapsed but my money has not been refunded/credited into my A/C. I have meagre income and amount of Rs. 9267 keeps much importance for me. I am quite confident about the security of my money as far as it is with your prestigious bank. I have never apprehend any such un-authorized access into by A/C by any miscreant. I, therefore, request to kindly remit the un-authorized debited money into my account at the earliest. Regards.
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