Central Board Of Secondary Education [CBSE] — not received my original documents from school

Address:

bayen po belchampa, Garhwa, Jharkhand, 822124

I am student of cbse board i had cleared the examination in session of 2014 my roll number of 10nth class is 7206487 my name is ranjeet tiwary fathers name sikindra tiwary
From school bnt st mary, s school garhwa jharkhand school no 58007 affin no.3430247 my school name is bhagymani chandravansi public school bishrampur on that time school affilated from bnt i passed examin but not able to recive my orignal documents my school is telling that here is no documents of your name that time my dad expired for that reason i not collected the documents from school for family reasons after that my mom also expired after 3 years i contacted the school for my further study reason but school is saying that here is no documents of your name please help..