Central Plan Scheme Monitoring System [Pfms] — UGC fellowship transaction failure

I am R Rajyashree doing my PhD in CSIR- NIO as UGC-JRF.

I have not received the fellowship amount for four months and the reason for transaction failure is stated is Miscellaneous- others- 4. Although I tried contacting the PFMS helpline number and mail, there is no response.
If there is any error from my side I should be informed regarding the same but this is not be done.

I request to take necessary action regarding the same as soon as possible.
FYI, I have already contacted my university and my bank, it is stated that there is no error in my behalf. I would be thankful if this issue is resolved as soon as possible.