[Resolved] Cheapticket.in — Non-refund of failed transaction money
Noida, Uttar Pradesh., India
Company address: CheapTicket.in (A unit of Airtickets India Pvt. Ltd) C-101, 2nd Floor Sector-2, Noida Uttar Pradesh - 201301. I had booked the following round trip flight ticket (4 tickets- sujata nambiath, vijay mohan hanjoora, khushi hanjoora, gaurav hanjoora) on Indigo airlines from Delhi to Goa on 19th sep at 00.30am via HDFC net banking. The amount was debited from my account. However, I did not receive any confirmatory email. On talking to their customer care executive Mr. Ranjeet, I was told that my transaction was a failure. I also received a mail from them regarding the same. I did not receive the tickets either. However, cheap ticket.in sent a mail to my bank (HDFC) saying that they have received payment, even giving the transaction details: PayUID[protected] Date 19/09/2015 00:26:37 Merchant URL www.cheapticket.in Transaction ID 9032 Transaction Fee 35240.00 Payment Gateway HDFCNB Status Transaction successful I did not get the ticket, or the money refund.
Complaint marked as Resolved
Verified SupportCheapTicket.in / AirTickets India Customer Care's response, Oct 29, 2015
Dear Customer, The payment was not received by us at the time of your calling, due to technical glitch of the PayU payment gateway and our accounts department was closed at midnight to check the payment. Full payment has been refunded to you. Our apologies for online banking system failure. Regret any inconvenience. for Cheaptickets.in RB Customer Support
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