Chennai Airport — airport parking fee collection
Chennai, Tamil Nadu, India
On 1st october 2017 at 21.02 p. M, i went to airport in my own car to pick up my relative who was waiting outside the arrival gate. As the plane had touched more than 20 minutes earlier, there was not many people outside arrival gate. So i picked up my relative without any delay and proceeded to exit gate, probably within 3 minutes of my entering the airport.
However, there was huge crowd near the exit gate, with all vehicles standing in haphazard manner. There was total confusion, with every vehicle trying to go out. There was no one to control the vehicles or to restore order. Consequently, i was held up there for over 10 minutes. Not only me, but everyone there. There was no chance of any vehicle exiting in less than 10 minutes. So i was charged rs.150 being the parking fee. I am sure that the contractor would have charged this fee to everyone and made a killing on that day, for neither our fault nor his extra service. You can look in to records of his collection on that evening and satisfy yourself.
As you would appreciate delayed charges are meant to avoid vehicles gathering near the arrival/departure gate. However, in this case no vehicle was there near those points and all vehicles were crowded near the exit gate.in the circumstances, penalising the vehicle owners and allowing the contractor to enrich himself is highly objectionable. I therefore request you to look into the matter and arrange for refund of the amount and also ensure that such things do not happen in future.
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