Chowgule Industries [CIPL] — maruti brezza zdi +

Address:South Goa, Goa, 403602

Sub: Regarding non redressal of the grievance in respect of the Maruti Suzuki Vitara Breeza

Respected Sir,

The undersigned would like to put forth the grievance after the purchase of new Vitara Breeza as under:-

The undersigned had purchased new Vitara Breeza bearing Registration No. GA-08-M-9896 on 02/12/2016 from Chowgule Industries Pvt. Limited at Fatorda, Margao-Goa.

Immediately after the purchase of the car within a short span time period of five days, the undersigned had to face numerous problems in the car. It is very much expected that an Automobile Company of such a high status will provide a good products and service to the customers without leaving any scope for grievance. However, in the instant case, the undersigned within five days of the purchase of new car had to undergo tremendous mental agony due to various defects in the car.

The following are the defects noticed at the initial stage:-

Ratting sound from Parcel Tray.
White patches noticed during accumulation of fog on the Windshield.
Vibration on the dashboard.
Delay in reverse camera grid (09 seconds).
Grid to be seen on home screen (alternately)
Recently twice the media system shut down.
Sizzling sound while turning the steering.
Alternate knocking to be heard from the engine.
Voice recognition error.
Alternate eco sound of seat belt.
Problem with push start button.

The above problems were brought to the notice of the Chowgule Industries Pvt. Limited, Fatorda, Margao-Goa, on many occasions. Some of the defects were rectified after several visits and some of the defects are still existing inspite of the company putting all efforts to reconcile the same.

It is very unfortunate to bring to your kind notice that the Chowgule Industries Pvt. Limited, Fatorda, Margao-Goa, has shown incompetence in rectifying the grievance of the undersigned. The undersigned was made to visit the service centre of the Maruti at Fatorda, Margao on many occasions and inspite of making several visits, the grievance remained unaddressed.

It is against the Principal of the Policy formulated by the Automobile Industry and Government of India that defective products are being sold to the customers at very high cost. The undersigned has made the full payment of the cost of the car. However, the defective car was supplied to the undersigned by the Company.

It is high time, the Appellate Authority take cognizance of the grievance put forth by the undersigned or otherwise, the undersigned will be left with no option than to approach Consumer Forum Court or Competent Court of Law for redressing the grievance.

Almost eight months have been passed from the purchase of the new car and some of the defects are still existing and therefore, the undersigned is of the considered opinion that the Company shall replace the defective car with new car without any defect or the entire cost amount of the car to be refunded to the undersigned so that another Automobile Company can be approached for purchasing better defect less car.

The Hon’ble Supreme Court of India at New Delhi and various High Courts of State and Union Territories at many occasions has held that “the Automobile Companies shall make every endeavour to reconcile the defects existing in the car within the stipulated time period or else the defective car to be replaced with the new car or the customer to be refunded alongwith the compensation and damages”.

From the plain reading of the Court ruling, it is clear apparent that the customers are equipped with the alternative options as provided by the Judicial Courts.

The Inordinate delay in providing good service to the customers will make liable an Automobile Company to pay heavy damages as compensation to the customers.

The present representation is the last attempt to approach higher authorities for redressing the grievance or else the undersigned will be forced to exercise the options as referred above.

Now I have received vehicle after 3 week from the above date after carrying out problems and for servicing of vehicle for 20, 000 km .but It is very unfortunate to bring to your kind notice that the Chowgule Industries Pvt. Limited, Fatorda, Margao-Goa has handed my vehicle after servicing without any bill which clearly shows totally negligence of the Dealer.
Now again after receiving the vehicle I have noticed sudden blank out of screen while the vehicle in the reverse gear.
Now on 07/10/ 2017 it was noticed that the media player was not working while taking the reverse nor when vehicle was moving foward.
Again on 13/07/2017 the vehicle was moving backward when it was in neutral. I have all the photos and video taken

The details of the communication made to the Chowgule Industries Pvt. Limited, Fatorda, Margao-Goa, are enclosed for your ready reference.

Awaiting favorable and immediate action at your kind end.


Thanking you

Yours faithfully



(Mohammad Irshad)

Copy for information to:-
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    +91 20 6643 9500
    +91 83 2243 3002
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    S.No.47/2A/2, CTS No.3800, Taware Colony, Pune, Maharashtra, India - 411009
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