Christian Medical College — Harassment of patients

As my father is in checking up under the supervision of a doctor of Cardiology,
It seems our right to get a seat to seat at inside of the department's corridor but the working staffs are not letting the patients to get in, but they are forcing them go out in the balcony in the sun, instead, and even the a long while is passing on bit the call isn't getting made too.
Authority should take a look over those situations, unless it would be seemed harmful and even insulting for such a highly recommended and prestigious hospital, .

I want the Authority to take a look and to take several steps to prevent such activities .