Chupchaplelo — Return product not working plz help

Address:

Gurgaon, Haryana, 120016

Sir maine chupchaplelo.com se ek ad dekha 23.03.16 ko to maine order kar diya phone hame deliver hua 26.03.16 ko saturday sam ko jab maine dabba khola or usme sim dal kar on kiya to on ho gya or 2 minut me band ho gya fir maine 28.03.16 monday ko customer care me bat ki to unohone kaha ki hamne apki request le li hai 24 se 72 ghante me apse bat karnege badlne k liye or refund k liye tokan no.Your ticket has been created with the ticket id 17990 and subject "oid293375" hai abhi tak koi sunbai nhi hui hai plz sr help me