Chupchaplelo — Samsung power bank 20000mah which is not working ever since packet is opened

Address:	New Delhi, Delhi, 110001
Website:	chupchaplelo.com

I had ordered a samsung 20000 mah power bank; order id – 371176 from e-commerce portal. The said product was received at customer location and on de-sealing the package the said product was not working which was intimated at e-mail support addresses i. E. [protected]@chupchaplelo. Zohosupport.com. Since return and refund policy available on your website specifically mentions that mobile accessories and peripherals with manufacturing defect are covered under policy if intimated within 3 days of delivery. Since the same was intimated to you customer support team immediately after discovery of malfunctioning product, it was expected that the product would be replaced with a new product. It is blatantly clear from the business strategy adopted by chupchaplelo.com that they are flouting existing rules applicable to e-commerce business and cheating gullible customers by inducing them into buying fake and spurious products claiming them to be genuine and branded and denying replacements of faulty products under the garb of illegal and arbitrary refund and return policy. This flawed business strategy on their side is against law of land and complaint into this will surely land the firm on wrong side of law. We hereby request to replace the above-mentioned product in a timely manner. Since that has not been the case, we have been constrained to call upon you through this notice that appropriate replacement of the product within a 7 days of receiving this notice and in case of failure, we shall be constrained to initiate such proceedings before a competent court of law we shall also claim damages to mental pain & agony, undue harassment and cost of notice.