Cinemax — for refund

Address:

Thane, Maharashtra, 400601

Dear sir,
I book 3 window ticket of rs 300 on 21.02.2018.
Payment given by paytm two time rs 300 and rs 300 but they are saying payment not received because transaction failed so i have given cash payment of rs 300.
While i complain to paytm customer care they are saying two transaction successful of rs 300 and rs 300 total rs 600 was updated in cinemax paytm account.
But cinemax employee of mr birendra and sandeep saying payment not received by cinemax paytm account.
Add : cinemax ghodbunder rd kapur bawadi thane west 400601.
Please help to refund my money i facing so many problems to refund.