[Resolved]  Cinepolis — harsh behaviour of staff at cinepolis manjeera mall hyderabad

Address:

Hyderabad, Andhra Pradesh, 040

Dear cinepolis, I am a regular moviegoer and I visit cinepolis very often . Recently I visited cinepolis manjeera mall kphb twice with in a gap of a week . Both the times the options I choose where out of stock like pasta Greek salad lemonade and to my surprise, yesterday when I asked to give me a medium coke .the person over the counter told me medium coke is not available and go with a larger one . It costs u only 10rs extra .
My major problem is I went to have a medium coke if it is not there I will decide what to take, wether to go with a larger one or to choose some other drink . Who the hell is he to tell me to take large coke for extra 10, that to very harshly . Fully dissatisfied with this I asked him to call the manager . The person at the counter his name is rishikanth .he called the manager and his name is vamshi (not sure ) . To my utter shock after hearing every thing what he said is "sir why is this argument for 10rs take the larger one " he didn't even scolded the person on duty infact he harshly replied to me that take a larger one which not went well with me . After this incident I went inside the auditorium and watched your new ad regarding coustomer Seva . But at manjeera mall cinepolis every time I go I never find any of your employees doin coustomer Seva . Infact they are troubling .
Recently u have introduced been menu with 100 verieties, but at this multiplex more than 80 percent items from the menu wont be available .
I want an written explanation from the person who had harsh talk with me and I need explanation from u guys what action u r going to take to make this never happen again . I[censored] didn't bother u will loose some loyal coustomers like me .

Feel free to reach me at [protected] i[censored] have any doubts

Booking I'd for your reference W3QHADP