Cinepolis India — 2nd time again tried to book ticket but only money is deducted but ticket not booked

Rahulan S

from Bengaluru, Karnataka

Address:

Dharwad, Karnataka, 580020

Hey im rahulan s, ysted i tried to book ticket money deducted ticket not booked.. Ya ok i'll wait for that refund.. Bit today november 6th again i collect money and tried to book ticket but again my money deducted ticket not booked.. U # people i[censored]l can't book the ticket y do ul deducte money.. I need my money or ticket immediately.. If not in gonna go near by cinipolise and gonna break all the things.. U # #..

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Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Cinepolis India Customer Care's response Dear Rahul,

Thank you for reaching out to us. We would like to inform you that your amount (Rs. 780) of the unsuccessful transaction has been refunded on 6th November, and the same will reflect in your account within 5 to 7 working days. Furthermore, you can rebook your tickets and feel free to contact us in case you need any further assistance.

Regards,
Team Cinépolis

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Comments

Ibrahim Fazal Ahamed

from Idukki, Kerala

Hi Team,
I was trying to book Thugs of Hindustan 5 tickets, amount deducted of Rs.1175/- but tickets not booked, my MasterCard number ending 6398 and mobile number ending 5630, Even got SMS from bank saying amount debited.
Error was payment Gateway time out please help with Refund of amount

Cinepolis India Customer Care's response, Nov 9, 2018

Verified Support

Dear Ibrahim,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (52448) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Nov 17, 2018

Verified Support

Dear Ibrahim,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.