[Resolved] Cinepolis India — 3 tickets purchased... amount debited... ticket not received through cinepolis website | |||
On 3rd october 2017 at around 16.22 we initiated a payment of rs 657.60 for 3 tickets for the film newton at lake mall kolkata through your website www.cinepolisindia.com The amount was deducted but no ticket confirmation received and we had to purchase again. The details of the failed transaction is as follows 03 oct 2017 [protected]-paytmcinepolisindiap [protected] 03 oct 2017 657.60 The payment was initiated from my account in the name of sudip ghosh, bank : hdfc bank, a/c no [protected] The bank confirmed that the amount has reached your account. We have been constantly following it up with your [protected]@cinepolis.com but more than one and a half months gone still no refund Please do the necessary for a refund. Was this information helpful? | |||
Jan 2, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Nov 16, 2017 Cinepolis India Customer Care's response Dear Customer (sg1971), Sorry for the inconvenience. Kindly share your contact number and email ID at [protected]@cinepolis.com with your ticket number (14888) in the subject line so that we can get in touch with you and assist you further. Regards, Team Cinepolis Verified Support Dec 02, 2017 Cinepolis India Customer Care's response Dear Customer (sg1971), We assure you that our team is working on your concern. Please allow us some time we will get in touch with you soon. Regards, Team Cinepolis. Verified Support Apr 04, 2018 Cinepolis India Customer Care's response Dear Customer (sg1971), We continuously strive to provide you the best resolution. Request your patience in the interim. Regards Team Cinépolis | |||
 3 Comments | |||
Comments
I have booked a ticket and i have been charged but dint received the ticket details,
transfer details
cinepolis india app PayT amount 615 Rs on[protected]:46:51
so i booked it again and its been charged twise for the same.
please refund the charge of 615 back to my source account
My contact detail
[protected]
It happened again on 8th2018 .i didn’t receive ticket but money taken from my account.
its really a worst experience with the website
transaction details of the same.
08 Apr 2018 POS 436303XXXXXX7122 CINEPOLIS INDIA POS DEBIT
[protected] Apr 2018 525.00
transfer details
cinepolis india app PayT amount 615 Rs on[protected]:46:51
so i booked it again and its been charged twise for the same.
please refund the charge of 615 back to my source account
My contact detail
[protected]
It happened again on 8th2018 .i didn’t receive ticket but money taken from my account.
its really a worst experience with the website
transaction details of the same.
08 Apr 2018 POS 436303XXXXXX7122 CINEPOLIS INDIA POS DEBIT
[protected] Apr 2018 525.00
Cinepolis India Customer Care's response, Apr 9, 2018
Verified Support
Dear Customer (dk10778),
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards
Team Cinépolis
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards
Team Cinépolis
i didnt get back my money !!!
Cinepolis India Customer Care's response, Apr 23, 2018
Verified Support
Dear Customer (dk10778),
We are already investigating the matter and will connect with you soon to provide the resolution. Please allow us some time.
Regards,
Team Cinépolis
We are already investigating the matter and will connect with you soon to provide the resolution. Please allow us some time.
Regards,
Team Cinépolis
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transfer details
cinepolis india app PayT amount 615 Rs on[protected]:46:51
so i booked it again and its been charged twise for the same.
please refund the charge of 615 back to my source account
Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at support@cinepolis.com with your ticket number (15629) in the subject line so that we can get in touch with you and assist you further.
Regards,
Team Cinepolis