[Resolved] Cinepolis India — ac not working for maximum time

Ambuja Mittal

from Gurgaon, Haryana

Address:

Spice Mall, Gautam Buddh Nagar, Uttar Pradesh

We went to watch avengers end game on 30 april at cinepolis spice mall in noida.
The acs were not working in most part of the movie. The theatre was severely suffocated and it was difficult to sit. Depsite requesting the staff to please check.. The response received was very casual. We still had to sit through the entire movie struggling to sit in suffocation.
No one is paying heavy ticket amounts to sit in such conditions where we cant even watch the much awaited movie properly.

Was this information helpful?

No (0)

Yes (0)

Jun 10, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

Cinepolis India Customer Care's response Dear Mr. Mittal,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (73216) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

May 10, 2019

Cinepolis India Customer Care's response Dear Mr. Mittal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis