[Resolved] Cinepolis India — amount charged but ticket not booked

 
1 Review
Bangalore, Karnataka, India
 Jyoti kumari A Jain on Apr 21, 2019
Today 21st april 2019, i paid for booking of avenger movie via transaction number :[protected]igafyzbvm7 an amount of rs. 281 for the show dated 26th april 2019 for the show tuned 2.20 at the cinepolis eta mall, bangalore.

But the ticket wasn't booked but the amount was charged to my bank account.

Kindly credit back my amount or reconfirm the same booking at the earliest.

Jyoti ka jain

amount charged but ticket not booked
amount charged but ticket not booked
Complaint marked as Resolved Jun 6, 2019

Complaint Status


[Apr 21, 2019] Cinepolis India customer support has been notified about the posted complaint.
Updated by Jyoti kumari A Jain, Apr 21, 2019
I have booked another ticket, so kindly refund my amount at the earliest.
Verified Support
Cinepolis India Customer Care's response, Apr 22, 2019
Dear Jyoti,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (70718) in the subject line so that our team can assist you

Contact number.:
Email ID:
Mode of Payment:

Regards,
Team Cinepolis
Verified Support
Cinepolis India Customer Care's response, Apr 29, 2019
Dear Jyoti,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    65%
    Complaints
    717
    Pending
    0
    Resolved
    464
    phone
    +91 99 5885 5033
    location
    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
    Cinepolis India - amount charged but ticket not booked