[Resolved] Cinepolis India — Amount debited but no tickets

65th lover

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700078
Website:	www.cinepolis.com

I booked 5 tickets for a movie at cinepolis acropolis mall kolkata through www.cinepolis.com/india...but received no booking id in e mail or mobile, but amount was debited from my account...when we went there they said no tickets were booked by my name so we had to purchase the tickets again across the counter...they promised that the money would be refunded within 7 days but not yet received it.transaction details are given below:

A)date of purchase:21.03.17
B)ticket for badrinath ki dulhania at 1:50pm on 22nd march.
C)ref no:[protected]
D)price of the tickets RS.585.90.

I REQUEST TO REFUND MY AMOUNT AS SAID IN MY ACCOUNT...

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May 23, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Cinepolis India Customer Care's response Dear Customer (65th lover),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 17, 2017

Cinepolis India Customer Care's response Dear Customer (65th lover),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.