[Resolved]  Cinepolis India — amount deducted 2 times but ticket is not booked

Jancy nelson..

I have done 4 ticket (2 Times) booking through your sight...my amount is deducted 2 times (Rs. 1476.8 each - total Rs. 2953.6/-) but ticked is not booked..
I personally went to Viviana mall and discuss about my payment..they have confirmed that my booking is not there and amount will be refunded...

My account no. is [protected] / Axis (Bank
Please reverse my amount ...
My phone no. [protected]..
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Sep 7, 2017
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2017
Cinepolis India Customer Care's response
Hi Jancy Nelson,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.
Aug 05, 2017
Updated by Jancy Nelson
Hallo...
I have given a complaint on 30/07/17 regarding my amount is deducted 2 times for movie tickets booking on the same day around 2.00 pm.. but ticket is not booked...then I came over there, taken tickets by cash.. talk to them..they informed me money will reverse to my acct..
I have not received yet..
Pls do the needful..

Regards
Jancy Nelson...
Verified Support
Aug 07, 2017
Cinepolis India Customer Care's response
Hi Jancy Nelson,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinepolis.
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