[Resolved] Cinepolis India — movie booking | |||||
I booked a ticket from cinepolis official website on 9th june and money got deducted from my bank account but the order was unsuccessful. So i lost my money and didn't even get the ticket.. Cinepolis have the worst consumer complaint facility.. I've been calling and emailing since that day nobody replies or answers back. Very disappointed in the service. Was this information helpful? | |||||
Jul 19, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Jun 13, 2018 Cinepolis India Customer Care's response Dear Prerna Jain, Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema address at [protected]@cinepolis.com with your ticket number (32090) in the subject line so that our team can assist you. Regards Team Cinépolis Verified Support Jun 13, 2018 Cinepolis India Customer Care's response Dear Prerna Jain, Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema address at [protected]@cinepolis.com with your ticket number (32090) in the subject line so that our team can assist you. Regards Team Cinépolis Verified Support Jun 14, 2018 Cinepolis India Customer Care's response Dear Prerna Jain, Thanks for sharing the details. As we are unable to view the details which you have shared here, request you to share the same at [protected]@cinepolis.com with your ticket number (32090) in the subject line so that our team can assist you. Regards Team Cinépolis Verified Support Jun 18, 2018 Cinepolis India Customer Care's response Dear Prerna Jain, We understand your concern. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard. Regards, Team Cinépolis | |||||
 3 Comments | |||||
Comments
Tried Booking tickets for Parmanu movie in Cinepolis Awadh Mall Lucknow using Cinepolis app two times. Both time amount deducted from account but did not get any tickets. Poor app and transaction issue. Whom should I reach to refund my money back.
Cinepolis India Customer Care's response, Jun 20, 2018
Verified Support
Dear Ankit (ANKIT376),
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number ( 33125) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number ( 33125) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Hey!!! Where is the support??
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+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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17:45 today evening showtine.
My email id is [protected]@gmail.com
Pls send me booking details.
Thanks n regards
Rajesh Sharma
Cell # [protected]
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards
Team Cinépolis