[Resolved] Cinepolis India — amount deducted but no tickets. transaction id: [protected]

Clark Wayne

from Hyderabad, Telangana

Address:

Ranga Reddy, Andhra Pradesh, 500084

Hi,

I was trying to book movie tickets for 28th april 1:20pm manjeera mall hyderabad.
However my amount was deducted but tickets were not booked.
I have already sent mail to their customer care but no response.
Can you please help me regarding look this?
My details are:

Cinema name/adress: cinepolis manjeera mall, hyderabad
Transaction id: [protected]
Show time: 1:20pm

Thanks

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Jun 8, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

Cinepolis India Customer Care's response Dear Customer (Clark Wayne),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (72162) in the subject line so that our team can assist you.

Contact number:
Email ID:
Mode of Payment:
Date of Transaction:

Regards,
Team Cinépolis

Verified Support

May 03, 2019

Cinepolis India Customer Care's response Dear Customer (Clark Wayne),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis