[Resolved] Cinepolis India — Amount deducted but site says transaction failed and no ticket provided

pcpatodia

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560076
Website:	www.cinepolisindia.com

Hi Sir,

I tried 3 times to book movie ticket on site http://www.cinepolisindia.com/ on 24th March for Movie 'Badrinath Ki Dulhania' for cinema hall 'Royal Minaxi mall Cinema' for show time 1:20 PM on 26th March with email ID [protected]@gmail.com and mobile number [protected], resulting in 2 times deduction of Rs 968.72 from my ICICI bank account and one time deduction of Rs 1068.72 from my paytm account of mobile number [protected].

The final message was "sorry payment is not successful and I didn't get any ticket all 3 times. Could you please look into is and arrange to refund all 3 time deductions.

I sent them couple of email yesterday and today and don't see any reply or acknowledgement of email.

Thanks,
Prakash Chand Patodia

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May 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Cinepolis India Customer Care's response Dear Customer (pcpatodia),

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinepolis.

Verified Support

Apr 13, 2017

Cinepolis India Customer Care's response Dear Customer (pcpatodia),

Our team got in touch with you earlier and your concern has already been forwarded for processing a refund. Please feel free to get in touch with us again on [protected]@cinepolis.com in case you require further assistance.

Regards,
Team Cinepolis.