[Resolved] Cinepolis India — amount deducted but ticket not booked please suggest | |||
Hi I have been booking 3 tickets for Sanju 3rd July 2018 for show timing 11:35am today at 08:12pm for Cinepolis Grand Mall, Muzaffarpur, Bihar. The amount of Rs. 354 was deducted from my account but ticket was not booked. Kindly initiate refund or book my tickets. I am attaching the screenshot of the error message shown by Cinepolis app at time of booking and also the screenshot of account from which amount of Rs 354 has been deducted. Kindly revert me back ASAP. Regards Poonam Was this information helpful? | |||
Aug 4, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Jul 04, 2018 Cinepolis India Customer Care's response Dear Poonam Rai, We are sorry for the experience you had. Could you please confirm if you have received a ticket confirmation email from [protected]@cinepolis.com on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well. Regards, Team Cinépolis | |||
 2 Comments | |||
Comments
I followed the booking instructions on Cinepolis website (following link) to book 2 premium 6:30 PM Show tickets for Sanju for 4th July 2018 at Jaipur (World Trade Park). after I made the internet payment, it was supposed to redirect me to merchant site but that never happened and got stuck on the same page for hours ultimately crashing.
Link -> https://inetvis.cinepolisindia.com/buy/visPayment.aspx
The money was deducted from my account but no QR code /Reference number sent. Screenshots attached for reference. Please provide me a refund asap. let me know if you need any other information.
![]()
![]()
Link -> https://inetvis.cinepolisindia.com/buy/visPayment.aspx
The money was deducted from my account but no QR code /Reference number sent. Screenshots attached for reference. Please provide me a refund asap. let me know if you need any other information.
Cinepolis India Customer Care's response, Jul 11, 2018
Verified Support
Dear Customer (Rachiagrawal),
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (34929) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (34929) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
1268
Pending
120
Resolved
658
+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
View all Cinepolis India contact information
Sorry for the inconvenience. Kindly elaborate your concern at support@cinepolis.com with your ticket number (34929) in the subject line so that we can assist you accordingly.
Regards,
Team Cinépolis