[Resolved] Cinepolis India — amount deducted from bhim upi and tickets not generated

venkateshmd

Address:

Saket, 110016

Dear sir/madam,

On feb 12, 2020 at 3:51 pm, i made a transaction no.[protected] via bhim upi app. The amount 600 got deducted from my account and was successfully credited to merchant account. However, i did not receive the movie tickets. I was booking for feb 14 10 am show at cinepolis saket for movie love aaj kal.
At 3:54 pm i made another transaction[protected] for booking the same movie tickets. This time it got successful and i was able to get 2 movie tickets.
Hence i request you to refund the amount from the first transaction made since movie tickets were not issued on it. Thank you.

Regards,
Venkatesh m deshpande

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Mar 16, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Cinepolis India Customer Care's response Dear Venkatesh,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (111759) in the subject line so that our team can assist you.

Regards,
Team Cinépolis