Cinepolis India — amount deducted from bhim upi and tickets not generated

2 Reviews
Saket, Na, Delhi, India
 venkateshmd on Feb 13, 2020
Dear sir/madam,

On feb 12, 2020 at 3:51 pm, i made a transaction no.[protected] via bhim upi app. The amount 600 got deducted from my account and was successfully credited to merchant account. However, i did not receive the movie tickets. I was booking for feb 14 10 am show at cinepolis saket for movie love aaj kal.
At 3:54 pm i made another transaction[protected] for booking the same movie tickets. This time it got successful and i was able to get 2 movie tickets.
Hence i request you to refund the amount from the first transaction made since movie tickets were not issued on it. Thank you.

Venkatesh m deshpande

Complaint Status

[Feb 13, 2020] Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Cinepolis India Customer Care's response, Feb 13, 2020
Dear Venkatesh,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected] with your ticket number (111759) in the subject line so that our team can assist you.

Team Cinépolis
Complaint comments  1 Comment     Updated: Share0Tweet0


The issue is resolved. I received the amount in my bank account. Thank you for the support.
Cinepolis India Customer Care's response, Feb 14, 2020
Verified Support

Dear Venkatesh,

Thanks for the acknowledgment. Please feel free to connect with us in case further assistance is required.

Team Cinépolis

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    Cinepolis India - amount deducted from bhim upi and tickets not generated