[Resolved] Cinepolis India — amount deducted from credit card but tickets not booked

Shubham_Mittal

from Bengaluru, Karnataka

Website:

www.cinepolisindia.com

Hello sir/madam,

I have tried to book two tickets at www.cinepolisindia.com/ on sunday 07th jan 2018 morning for tiger zinda hai 06;15 pm sunday 07th jan 2018 show in cinepolis orion east mall banaswadi, bangalore. I have used yes bank credit card for the booking and total booking amount was rs. 300/-. After completing all the steps while doing the payment at the end it came as "transaction got unsuccessful". But amount was deducted from credit card and tickets were not booked. I thought it will be refunded back to credit card but when today i have checked with yes bank customer care i got to know that amount has been claimed by the cinepolis and at the yes bank end it is a successful transaction.

This is highly unprofessional service at your end. If your website is not able to cater ticketing service please stop that and don't trouble customers. Please look into the above issue and refund back my amount otherwise i have to take strict actions against you.

You can reach me out at my mobile number [protected] for more details or else share your contact number i will reach out to you.

Please look into this matter with priority.

Thanks,
Shubham

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Feb 24, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

Cinepolis India Customer Care's response Hi Shubham Mittal,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (18318) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Jan 11, 2018

Updated by Shubham_Mittal Hi Team,

I have sent a mail to you at [protected]@cinepolis.com having my Email id and contact number.

Email Id : [protected]@gmail.com

Please be professional and respond to my email and resolve the issue.

Thanks,
Shubham

Verified Support

Jan 12, 2018

Cinepolis India Customer Care's response Hi Shubham,

We completely understand your concern and would like to assure you that we are here to make sure your issue is resolved as soon as possible. We are closely following up with the concerned team for the relevant updates. We will write back to you as soon as we have an update.

Regards
Team Cinépolis

Jan 12, 2018

Updated by Shubham_Mittal Hi Team,

Can you tell me how long will it take?

It's been 2 days and i haven't got any relevant update from your side.

Thanks,
Shubham

Jan 15, 2018

Updated by Shubham_Mittal Hi Team,

Can you tell me what is the status of my complaint?

It's been 6 days and i haven't got any relevant update from your side. Should i take this matter further to consumer board?

Thanks,
Shubham

Verified Support

Jan 20, 2018

Cinepolis India Customer Care's response Hi Shubham,

We are already investigating the matter and will connect with you soon to provide the resolution. Please allow us some time.

Regards
Team Cinépolis

Jan 22, 2018

Updated by Shubham_Mittal Hi Team,

What is the meaning of some time for you. Do you need a decade to solve this query? By delaying this you are wasting both my and your time. For you value of time may not be important but i don't have a single second to waste on folks like you.

Try to close this within 1 or 2 day else next i have to take this issue with consumer board.

Thanks,
Shubham

Jan 24, 2018

Updated by Shubham_Mittal Any updates on the query or you still need a decade to resolve this?

Feb 05, 2018

Updated by Shubham_Mittal Any update on the issue? It's almost been a month.