[Resolved] Cinepolis India — amount deducted twice but no ticket has confirmed

Kunal Chanda

from Chilakalurupet, Andhra Pradesh

Address:	Kolkata, West Bengal, 700047
Website:	www.cinepolisindia.com/now-playing/kolkata/cinepolis-acropolis-mall-kolkata

Hello team,

Amount got deducted twice from my credit card but no confirmation received due to gateway timeout.

Amount deducted 266 twice but got no ticket both times.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1. Bdda1cb8.[protected].122293ad

Ph no used: [protected] / [protected]
Date: 05.11.2018

+1 photos

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Dec 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Nov 05, 2018

Updated by Kunal Chanda Why it is showing "Mark as resolved" ?

Verified Support

Nov 08, 2018

Cinepolis India Customer Care's response Dear Kunal,

We are sorry to hear this. Could you please confirm if you have received a ticket confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

Verified Support

Nov 16, 2018

Cinepolis India Customer Care's response Dear Kunal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.