[Resolved] Cinepolis India — amount deducted twice of rs 590 | |||
On 16th dec i have booked 2 tickets from cinepolis site. After making payment instead of acknowledgement for booking again the page came back for payment. Since i have not received any acknowledgement for booking and balance deduction from paytm. Again i made the payment. After second payment i have received two mails from cinepolis with same details. The details are txn no. 2393755, booking no. 1752632. I have contacted paytm for refund but they adviced to contact cinepolis as payment from their end is successful. I have contacted cinepolis on 15th itself but till now i have not received any communication from their end. Mail id [protected]@gmail.com Was this information helpful? | |||
Feb 15, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Dec 20, 2017 Cinepolis India Customer Care's response Dear Anjali Manish Bansal, Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (16750) in the subject line so that our team can assist you. Regards, Team Cinepolis. Verified Support Jan 05, 2018 Cinepolis India Customer Care's response Dear Anjali Manish Bansal, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards Team Cinépolis. | |||
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+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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Regards
Semima Yashmin Siraj
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (17982) in the subject line so that our team can assist you.
Regards
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis