[Resolved]  Cinepolis India — amount got deducted but tickets have not been booked

Address:560033

Hello
This is pradeep martin i have booked my tickets in orion east in bangalore.. During my booking of tickets the amount has been deducted but not the tickets. I have not got any confirmation msg or e mail from cinipolis, kindly transfer or return my money as soon as possible. Even the contact number which i have been trying is not working.. Kindly response to the issue
Was this information helpful?
No (0)
Yes (0)
Jan 3, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2018
Cinepolis India Customer Care's response
Dear Pradeep,

Thanks for the confirmation. We would like to inform you that your amount of the unsuccessful transaction has been refunded and it will reflect in your account within 5 to 7 working days. Feel free to contact us in case you need any further assistance.

Regards,
Team Cinépolis
Complaint comments 

Comments

Hello
This is puneet bhardwaj i have booked my tickets in crm mall Delhi. During my booking of tickets the amount has been deducted in paytm wallet but not the tickets. I have not got any confirmation msg or e mail from cinipolis, kindly transfer or return my money as soon as possible. Even the contact number which i have been trying is not working.. Kindly response to the issue

Cinepolis India Customer Care's response, Dec 3, 2018
Verified Support
Dear Puneet,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for assistance related to refund.

Regards,
Team Cinépolis
We face misbehave at ticket counter by jitender and mundane.we were not able to take tickets f own choice.
Please take action against both of them, and solve matter as soon as possible.
Regard,
Deepak Chugh
[protected]
Cinepolis India Customer Care's response, Dec 16, 2018
Verified Support
Hi Deepak,

Sorry for the inconvenience. Kindly share your Email ID along with the Cinema location at support@cinepolis.com with your ticket number (56036) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cinepolis India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    1265
    Pending
    120
    Resolved
    658
    Cinepolis India Phone
    +91 99 5885 5033
    Cinepolis India Address
    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
    View all Cinepolis India contact information