[Resolved] Cinepolis India — amount not refunded

Amareswar123

from Bhubaneshwar, Odisha

Address:	Khordha, Odisha
Website:	cinepolisindia.com

I am amareswar sahoo, want to booked a movie ticket at cinepolis bhubaneswar. I tried to book the ticket online and payment mode was through ph pay. My first transaction id was p1812231554013151646936 which was hanged and ticket was also not confirmed. So i tried once more the transaction id was p1812231554351094753380 it was successful but the ticket was not generated.in both the case my amount was of 670/-was debited from my account. I have raised a complain to ph pay customer care they informed me the transaction was successful from their end. So i went to cinepolis and the counter person informed me the amount will be credited by 3 working days. Now already 8 days passed and i am very mush harassed by the false commitment by cinepolis.. Requesting to help me with this matter.
Ph number-[protected]

Was this information helpful?

No (0)

Yes (0)

Feb 8, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2018

Cinepolis India Customer Care's response Dear Amareswar,

Thanks for reaching out to us. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. Furthermore, we request you to get in touch with your bank for assistance related to refund.

Regards,
Team Cinépolis